Returns
Our policy lasts 30 days for domestic orders, 60 days for international orders (outside the U.S.). If 30 days have gone by since your purchase (or 60 days for international orders), unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
FOR CANVAS PRINTS
LOST PACKAGE
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.
PRODUCT ISSUE
If it is an issue where we sent out the wrong product, wrong size, bad graphic just send us a picture of what you received for quality control purposes and we can offer a refund or replacement.
If it is any issue where you just don't like the product we do not offer replacements or refunds since we do print on demand for custom products.
We never need anything sent back to us we just need a picture for QC purposes. US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
What we need to make a replacement order:
Once we receive this we will print a replacement product and send it right out!
FOR OTHER PRODUCTS:
To complete your return, we require a receipt or proof of purchase accompanied by a picture of the item/damaged item.
In most cases, instead of shipping the item back we will simply ask you to donate the item to a local shelter or other place of donation. However, it may also be possible to ship the item the manufacturer or to our business address.
Refunds (if applicable)
Once your return request is received and inspected, we will send you an email to notify you that we have received your returned item request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@timbercanvas.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@timbercanvas.com and send your item to: 506 McIver St Nashville Tennessee US 37211.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 506 McIver St Nashville Tennessee US 37211
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
